How long does it take for home delivery?

Depending on the shipping method selected you it can be Royal Mail 2nd Class 1-3 working days or it can be expedited Royal Mail First Class which arrives the next day. We offer free Royal Mail Second Class or Hermes Second Class shipping on orders over £70.

When do you ship the items?

Any items ordered after 1 pm will be shipped the next day. We offer same-day shipping on items ordered before 1 pm.

Can I collect from a local store?

No, we do not offer a collection of goods from our premises.

Do you deliver on Weekend?

No, we only ship items during business days.

I paid the expedited shipping, why did I not get it next day?

All items with expedited shipping are shipped Royal Mail First Class which should arrive the next day. Be aware however that items ordered after 1pm are shipped the following day.

Which credit cards do you accept?

We accept Visa, Mastercard, Maestro, 2Checkout, JCB, PayPal, as well as Direct Bank Payments.

Can I use a different payment method?

You can contact us if you want to arrange payment with a bank transfer. All payments have to clear before the products are shipped.

Where is my order?

If your order is delayed or missing please contact us to work with shipping providers and find your item. 

How do I return an item?

If you changed your mind and do not want the products you have ordered within 14 days you can return the items to us. Please note that the buyer pays return shipping and that the initial shipping of the products is not refundable.

What do I do if I have received a damaged item?

If products were damaged on their way to you please take pictures and contact us, we will work out a solution.