Timber Finish

Faq

Depending on the shipping method selected you it can be Royal Mail 2nd Class 1-3 working days or it can be expedited Royal Mail First Class which arrives the next day. We offer free Royal Mail Second Class or Hermes Second Class shipping on orders over £70.

Any items ordered after 1 pm will be shipped the next day. We offer same-day shipping on items ordered before 1 pm.

No, we do not offer a collection of goods from our premises.

No, we only ship items during business days.

All items with expedited shipping are shipped Royal Mail First Class which should arrive the next day. Be aware however that items ordered after 1pm are shipped the following day.

We accept Visa, Mastercard, Maestro, 2Checkout, JCB, PayPal, as well as Direct Bank Payments.

You can contact us if you want to arrange payment with a bank transfer. All payments have to clear before the products are shipped.

We are not VAT registered, therefore there is no VAT on our receipts.

If your order is delayed or missing please contact us to work with shipping providers and find your item. 

If you changed your mind and do not want the products you have ordered within 14 days you can return the items to us. Please note that the buyer pays return shipping and that the initial shipping of the products is not refundable.

If products were damaged on their way to you please take pictures and contact us, we will work out a solution.